Chronic-Wound Care Mobile App
The Chronic-Wound Care is a mobile app designed to support patients with severe wounds. It helps users track their healing progress and access educational resources. The app is used alongside a wound therapy machine (VAC). The project was advanced to the Minimum Viable Product (MVP).
Organization
3M
Services
UX Design
Role
UX Design Intern
The VAC machine is a negative pressure wound technology designed to promote wound healing by protecting the wound from inflammation. The mobile app serves two core purposes: to provide educational content and track wound progress. However, there were only 2% of patient downloaded the app.
As the UX design intern, I collaborated with the 3M Healthcare Business Group, including the design director, UX principal, UX research team, UX generalist, marketing and communications team, and patient care logistics team. My roles included:
Discover business goals and user research provided by the UX research team
Involved in the UX process, including information architecture, prototypes, concept generation, and UI designs
Presented concepts to 3M stakeholders for design feedback and iterations
OVERALL PROCESS
UX METHODOLOGY 1A: User flows
To find out why the education content was not engaging, user flow and information architecture were created from the current MyWoundHealing mobile app.
UX METHODOLOGY 1B: Zooming into the user flow, focusing on educational content
To find out why the education content was not engaging, user flow and information architecture were created from the current MyWoundHealing mobile app.
UX METHODOLOGY 2: Heuristic analysis
To find out why the education content was not engaging, user flow and information architecture were created from the current MyWoundHealing mobile app.
